Leading Organisations
What matters
- A sense of purpose
- Direction - the big picture
- Care for customers
- Values, ethics
- Innovation - change
- Resilience
What to ask
- Do we serve our customers?
- Do we make this world a better place?
- Is our direction right, clear and transparent?
- What drives our actions, and do we regard all the consequences?
What to achieve
- Customer loyalty
- Employee loyalty
- Value
- Sustainability
- Innovation, change
- Clear messages